Disclaimers 

Disclaimers 

See FAQs for availability. 

 

Disclaimers Last Updated: November 2023

General Disclaimers

Standard Disclosure: OnStar Connected Services require equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. OnStar Connected Services require working electrical system, cell reception and GPS signal. OnStar links to emergency services.

 

Live Markets: OnStar Connected Services are currently available in Kuwait, UAE, KSA and Bahrain. Wi-Fi plans are available in Kuwait and UAE only. Services vary by country.

 

Availability: See FAQs for availability.

 

Mobile Network: OnStar services are subject to mobile network coverage and availability.

 

Contact Details: This email was sent by OnStar Global Services Corporation, 400 Renaissance Center, P.O. Box 400, Mail Code: 482-D39-B32, Detroit MI 48265-4000 USA commercial register number 4468949.

 

Usage Rights: The marks of General Motors, its divisions, slogans, emblems, vehicle model names, vehicle body designs and other marks appearing in this advertisement are the trademarks and/or service marks of General Motors, its subsidiaries, affiliates or licensors. ©2023 General Motors. Click to view OnStar User Terms and Privacy Statement.

Wi-Fi Disclaimers

4G LTE Wi-Fi Hotspot: Requires equipped vehicle, active OnStar plan, and Wi-Fi data plan with carrier (Etisalat by e& in UAE and STC in Kuwait). OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. All services subject to mobile network coverage and availability.

 

Free Wi-Fi During Trial: Requires equipped vehicle, active OnStar plan, and Wi-Fi data plan with carrier. OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. All services subject to mobile network coverage and availability. Use of OnStar services (except Wi-Fi) is free of charge for 2 months from registration date or delivery of vehicle, plus one additional month when an OnStar Plan is purchased before the trail ends. Wi-Fi trial has a time limit and capped data allowance of 3GB or 90 days, whichever comes first. Charges apply after expiry of applicable trial periods. Check FAQs for service limitations and charges.

Plans and Pricing Disclaimers

OnStar Connect Plan: Requires paid OnStar subscription. Services are subject to user terms and limitations. Remote start requires GM factory-installed and enabled remote start system. Lock/unlock feature requires automatic locks. The Connect Plan does not include emergency or security services. See Plans and Pricing for details.

 

OnStar Connect & Protect Bundle Plan: OnStar Connect and Protect Bundle Plan, working electrical system, cell reception and GPS signal required. Remote start requires GM factory-installed and enabled remote start system. Lock/unlock feature requires automatic locks. OnStar links to emergency services. Not all vehicles may transmit all crash data. See Plans and Pricing for details.

 

OnStar Protect Plan: OnStar Protect plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. See Plans and Pricing for details.

 

OnStar Standard Connect: Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Standard Connect does not include emergency or security services.

 

OnStar Wi-Fi Plan: United Arab Emirates (UAE) and Kuwait only. Etisalat by e& in UAE and STC in Kuwait. Customers need to renew when the data plan is over and there is no auto renewal. Eligible OnStar equipped vehicle model year 2021 or newer, data plan and compatible SIM card required. Duration: plans are available for a month and for the data bundle purchased. Payments are non-refundable (subject to local laws). Limit: 1 vehicle. For use in the UAE or Kuwait in-country only. Hotspot: Connects a limited number of Wi-Fi-capable devices per vehicle hotspot as specified by the vehicle maker. Devices connected to vehicle’s hotspot use data from your plan. Once a device connects, it will automatically reconnect and use data from your plan unless hotspot is removed from returning device settings or hotspot password is changed. Performance varies based on number of devices connected and other factors. Subject to Etisalat by e& or STC Wi-Fi Data Terms and Conditions available at www.etisalat.ae or www.stc.com.kw. Pricing, offer and terms subject to change and may be modified or terminated at any time without notice. Coverage and service not available everywhere.

 

Price Disclosure: Prices include local taxes where applicable. If additional taxes are applicable, they will be displayed on the Checkout page. Prices and plans are subject to change. A credit or debit card is required for all online transactions. Visit User Terms for more details.

 

Advisors Disclaimers

Calls may be monitored or recorded for various Lawful Purposes, please view our Privacy Statement. OnStar Middle East Advisors are not trained medics.

Apple/Android Devices Disclaimers

Apple/Android: Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. User terms apply. Device data connection required. See User Terms for details and limitations.

 

Android: Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

 

Apple: Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

Automatic Crash Response Disclaimers

OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Check FAQs for details and limitations.

Connectivity Disclaimers

Requires equipped vehicle, active OnStar plan, and Wi-Fi data plan with carrier. OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations.

Destination Download Disclaimers

Requires an OnStar-equipped vehicle with built-in navigation and an active OnStar plan. OnStar plans not available in all countries. Mobile app functionality is available on select devices and requires data connection. See FAQs for equipped vehicles, service availability and system limitations.

Emergency Services Disclaimers

OnStar acts as a link to existing emergency service providers. Not all vehicles may transmit all crash data. Check FAQs for details and limitations.

Google Built-in Compatability Disclaimers

Google Built-in Compatability: Google built-in services are subject to limitations, and availability may vary by vehicle, infotainment system and location. Select service plan required. Certain Google actions and functionality may require account linking. User terms and privacy statement apply. Google, Google Play and Google Maps are trademarks of Google LLC.

 

Google Play: Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Watch is a registered trademark of Apple Inc., registered in the U.S. and other countries. Features and capability may vary by vehicle, device and conditions. Device data connection required. Android is a trademark of Google LLC. Use of this trademark is subject to Google Permissions.

 

Google Assistant: Google Assistant is not available in certain languages and countries. Google Built-in is available from MY22 onwards on the Chevrolet Tahoe, Suburban and Silverado (Silverado built after April 2022) and the GMC Yukon, Yukon XL and Sierra (Sierra built after April 2022) on select trims in all connected markets.

Infotainment System Disclaimers

Functionality varies by model. Full functionality requires compatible Bluetooth and smartphone and USB connectivity for some devices. Check FAQs for details and limitations.

In-Vehicle Streaming Audio App Access Disclaimers

Requires equipped vehicle, active OnStar plan, and Wi-Fi data plan with carrier. OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Third-party trademarks are the property of their respective third-party owners and used under agreement.

Vehicle Mobile App Disclaimers

Mobile App: Available on select Apple and Android devices. Service availability, features and functionality vary by vehicle, device and the plan you are enrolled in. User terms and limitations apply. Device data connection required. See FAQs for details.

 

Smartphone App, Remote control: Some elements of Smartphone App may not be available for all models and/or trim levels. Check FAQs for service limitations and charges.

Navigation Disclaimers

Navigation: Map coverage available in the United Arabia Emirates (UAE) and Bahrain and Kuwait. This service is available for vehicles with built-in navigation.

 

Connected Navigation: Requires equipped vehicle, active OnStar plan, with built-in navigation and Wi-Fi data plan with carrier. OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Services are subject to user terms.

 

Send-To-Navigation: Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. This service is available for vehicles with built-in navigation. See FAQs for equipped vehicles, service availability and system limitations. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the United Arab Emirates (UAE), Kuwait and Bahrain only. See Connected Services for details.

On-Demand Diagnostics Disclaimers

Requires equipped vehicle and paid OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. See Connected Services for details.

Vehicle Insights Disclaimers

Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Fees, services, and availability subject to change without notice. Applicable taxes not included. Does not include emergency or security services.

Over-The-Air Vehicle Software Updates Disclaimers

Requires an OnStar equipped activated vehicle. See FAQs for equipped vehicles.

Privacy Disclaimers

OnStar Global Services Corp. takes our commitment to protecting your privacy seriously. We collect, use, and share your information as described in our Privacy Statement. Importantly, OnStar does not track your routes. You are in control of when OnStar uses your location via the black Privacy Button. Only in severe emergencies can OnStar override this, in events such as a crash or if your vehicle is stolen. Also, location masking is overridden with a red button press.

Remote Key Fob Disclaimers

Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Lock/unlock feature requires automatic locks.

Roadside Assistance Disclaimers

Roadside service provided by Mapfre Roadside Services for covered vehicles only. Mapfre Services limitations and restrictions apply. Check FAQs for details and limitations.

Smart Driver Disclaimers

Requires OnStar equipped vehicle from MY21 or newer and an active OnStar plan. General Motors and its dealers are not insurance carriers. Obtain insurance only from licensed insurance carriers. Insurance discounts are currently not offered on OnStar Middle East plans in United Arab Emirates (UAE), Kuwait and Bahrain. See Connected Services for details.

Stolen Vehicle Assistance Disclaimers

Requires equipped vehicle and paid OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Services are subject to user terms and limitations. These services are intended to assist with vehicle recovery, and do not prevent theft or protect against damage or loss. OnStar works in coordination with local authortities and follows their protocol.

Streaming Information App Disclaimers

Requires equipped vehicle, OnStar plan and Wi-Fi data plan with carrier. OnStar plans and Wi-Fi data plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Third-party trademarks are the property of their respective third-party owners and used under agreement.

Theft Alarm Notification Disclaimers

Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Services are subject to user terms and other limitations. Requires armed GM factory-installed theft-deterrent system and selection of notification communication preference(s). Additional messaging and data rates may apply.

Vehicle Diagnostics Disclaimers

Requires equipped vehicle and active OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Message and data rates may apply. Requires email address on file. Not all issues will deliver alerts. Diagnostic capabilities vary by model and plan.

Vehicle Locate Disclaimers

Requires equipped vehicle and paid OnStar plan. OnStar plans not available in all countries. See FAQs for equipped vehicles, service availability and system limitations. Service is designed to locate compatible connected vehicles. Functionality varies by smartphone device. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. User terms and limitations apply. See FAQs for details.

Vehicle Health Status Disclaimers

Requires an OnStar equipped vehicle and an active trial / plan.

Copyright and Trademark Notice Disclaimers

©2023 OnStar. All rights reserved.