All About Offer Management

See FAQs for availability.

Your FAQs, Answered

Find out everything there is to know about offer management, activation, terms & conditions, and more.

Special subscription offers might be available to Members or trialists from time to time. These offers would be exclusive and applicable for a limited time.

Note: Please always keep your contact information and address updated in the Owner Center. This will help us contact you if you have won any draws, physical vouchers or physical gifts.

On-going Campaign Terms & Conditions:

Offer valid until October 7, 2026.
Offer is limited to the Plan subscribed, i.e., Subscribe to a Connect Plan and the discount will be applied to the Connect Plan only.
Offer is available only to Members who subscribe to any of our recurring plans. Wi-Fi plans are not included
Free for life refers to the life of the subscribed plan. Upgrades are subject to GM approval.
The free Wi-Fi data will be added once every month for 2 months only and will last until the data or month ends, whichever comes first. (For KUW, BAH, UAE)
Wi-Fi paid plans can be added by the customer as top-up during the month but will be stacked. (For KUW, BAH, UAE)

Frequently Asked Questions

When will the free offer be added?

The offer will be added within a month from the date of subscription. 

How will I know if the offer has been added?

You will receive two emails: one with a zero-value invoice, and another indicating that the plan has been added. You can also view your offer in the Owner Center. 

If the free offer isn’t added, who do I contact?

Don’t worry, we’ll take care of that for you. All you have to do is push the Blue OnStar button located next to the rearview mirror and let us know.

How can I view the offer in the Owner Center?

You can find it under ‘My Plans’. The plan that you purchased will show as a monthly plan and the offer will show as a renewed plan. After the free period is over, your plan will switch back to auto-renewal. 