All About Wi-Fi and Data 

All About Wi-Fi and Data 

See FAQs for availability. 


Your FAQs, Answered 

Stay connected on the road and get answers to your questions about Wi-Fi, data, and connectivity. 

Frequently Asked Questions 

What is the available Wi-Fi Hotspot? 

The built-in Wi-Fi® Hotspot* (vehicle must be on or in the accessory position for Wi-Fi to function) turns your vehicle into a reliable mobile hub, with great signal quality and bandwidth. It provides a better in-vehicle experience than your smartphone and is powered by your vehicle, so you’re not reliant on a mobile device battery.  

How do I connect to the Wi-Fi Hotspot? 

Start a Wi-Fi network search on your device and select your vehicle hotspot when listed. Enter the password when prompted.  

What is an ‘SSID’ or ‘passphrase’? 

The SSID is the name of the Wi-Fi Hotspot for the vehicle, and the passphrase is the password associated with the hotspot. The SSID will be used to identify which Wi-Fi Hotspot you connect to, and the passphrase will be entered to complete the connection.  

How do I get my Wi-Fi Hotspot username and passphrase?

There are several ways to get your hotspot name (SSID) and password.  

  1. Push the Voice Command button and say “Wi-Fi settings” 
  2. Click on the Wi-Fi Hotspot icon on the IHU
  3. Visit your vehicle mobile app or the Owner Center  
  4. For GBI equipped vehicles, click on ‘Settings’ and then ‘Wi-Fi Hotspot’ 

Can I change the SSID and password for my Wi-Fi Hotspot? 

You can change the name of your hotspot and password in the Wi-Fi Hotspot menu listing of your Vehicle Mobile App*. You can also visit your Owner Center account.  

What is the Data Trial? 

Members who purchase an eligible Wi-Fi equipped Chevrolet, Cadillac or GMC vehicle can receive up to 3GB/90 days of data (whichever comes first) for the available in-vehicle Wi-Fi Hotspot, in select countries. 

How can I find out how much data I have remaining? 

You can check how much data you have remaining with myChevrolet, myGMC, or myCadillac Mobile App or by visiting your Owner Center account. Additionally, you can push the Blue OnStar button and ask an Advisor*.  

What is the difference between the in-vehicle Wi-Fi and the Wi-Fi hotspot I can get on my smartphone? 

The built-in Wi-Fi Hotspot provides a better in-vehicle experience than your smartphone. Our stronger signal means you have a fast and reliable connection. It is powered by your vehicle, so you’re not reliant on a mobile device battery, and you can access your hotspot up to 15 meters (vehicle must be on or in the accessory position for Wi-Fi to function) from your vehicle. The built-in Wi-Fi Hotspot is easy to use because it’s automatically on after initial setup and ready to connect to your mobile devices.  

Does my vehicle need to be running for the available Wi-Fi Hotspot to work? 

The vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.  

How many devices can be connected to the available Wi-Fi Hotspot? 

Up to seven devices can be connected simultaneously to the Wi-Fi Hotspot.  

What is the range for the available in-vehicle Wi-Fi Hotspot? 

Connect your mobile devices to your Wi-Fi Hotspot and get a reliable connection up to 15 meters from your vehicle.  

Why does my available Wi-Fi Hotspot internet connection sometimes run slow or show that no internet connection is available? 

The coverage for the built-in Wi-Fi Hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi Hotspot will not work. In a 3Gcoverage area, streaming data or video to your devices may result in the degradation of your service. Also, the vehicle ignition needs to be in the “Run” or “Accessory” position for the Wi-Fi Hotspot to be active.    

What happens if I decline the OnStar User Terms and Privacy Statement or the Carrier Terms? 

If you decline all, the service will never be activated. You can choose to accept the OnStar User Terms and Privacy Statement to avail core services but choose to not accept Carrier Terms whereby data alone will not be activated.  

What type of customer would be interested in a Wi-Fi Plan? 

The Wi-Fi Plan may suit customers with varying needs. Customers with families could look to add Wi-Fi to enjoy a strong data connection when on the move or for those who don’t often have passengers and, therefore, may not require Wi-Fi for the entire vehicle, but still want to enhance their driving experience with their favorite apps.  

Will my Wi-Fi work if I travel around the GCC? 

Your Wi-Fi data trial or plan is not roaming and will work only in the country in which you were onboarded.  

Do I need to purchase data separately? 

If you want to enable your vehicle’s Wi-Fi hotspot to provide data sharing for other devices, a data plan needs to be purchased and can be renewed according to usage. All data plans are monthly and can be consumed until the data quota or the month runs out. These can be renewed as desired through our Owner centers or by pressing the blue button to speak to our Advisors. A data plan* is required for certain in-vehicle apps to function as best they should.  

Can I use the Wi-Fi plan to stream video or check emails on your phone or laptop in the vehicle? 

Yes. The Wi-Fi Data Plan provides multiple data bundles for your vehicle’s embedded 4G LTE Wi-Fi hotspot for you to choose based on your consumption needs.  

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