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OnStar Connected Services and Wi-Fi® Plans available in Kuwait only.
Onboarding

How do I become an OnStar Member? 
To become an OnStar Member, you must simply purchase an OnStar equipped MY21 Chevrolet, GMC or Cadillac vehicle and accept the OnStar User Terms and Privacy Statement during the New Member onboarding process. Post the trial, you can choose a subscription plan to remain a member.

Why do I need to complete onboarding? 
Completing the customer onboarding process is an important step that allows us to set-up your new vehicle account for the Owner Center and to activate and manage your OnStar Connected Services and Data subscription. This way, you will be able to access your vehicle-related accounts on both of our platforms: Owner Center and the myChevrolet, myGMC or myCadillac Mobile App, using one single email address as your user ID. It also introduces you to many of your vehicle’s services. OnStar services, including Automatic Crash Response, will not work until you have been onboarded and accepted terms & conditions and the privacy statement. Note: The statutory eCall emergency call function in UAE does not require you to onboard for OnStar services.

What happens if I do not complete the onboarding? 
Completing the onboarding process activates the OnStar hardware and ensures your new vehicle account is fully set up. It also allows you to access all the services to start your trial, including the 10 years of Standard Connectivity. If you do not complete it, you will miss out on the OnStar trial and the benefits of this Membership experience and vehicle personalization opportunities. Ultimately, it helps create a better overall ownership experience through our products and services. 

Are there different types of Membership tiers? 
No. All OnStar customers are Members. The Member service benefits will vary based on the plan you are in: Protect, Connect, Protect & Connect Bundle and Wi-Fi Plans have varying levels of service.

How long can I stay as an active OnStar Member? 
You are an active OnStar Member as long as you’re in a trial or subscribed to an active plan. Standard Connect is available for a period of 10 years from warranty start date, once activated.

Can you transfer your Member benefits to someone else? 
No. Member benefits are not transferable. However, in the event you sell your vehicle, you have to ensure that you offboard. The new owner may activate OnStar and become a Member by starting an OnStar subscription plan. 

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